TheApp

Matchforce

Safe, secure, and modern communications to help our matches today and strengthen our mission tomorrow 

The Project

Big Brothers Big Sisters is building a Matchforce based digital platform to facilitate safe and secure online communications between Bigs and Littles! Work is currently underway and the system will be available for use by all BBBS affiliates by mid-June, 2020.

For Now and the Future

Development of TheApp has been accelerated to meet the need for monitored digital match communication in the current time of social distancing and stay-at-home orders. However, TheApp is not intended to be merely a solution for match communications during the current COVID situation. Instead, it will serve as the foundation for expanded digital match programs into the future – including a full BBBS e-mentoring service delivery model to be developed in a future project phase.

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Current Project Status (12 June 2020)

TheApp is live and is currently being piloted by 14 BBBS agencies. This pilot will run through the end of June 2020. TheApp will be made available for all BBBS agencies to use on 1 July 2020.

Features

One-to-one communication between Bigs, Littles, and BBBS staff

TheApp will allow Bigs and Littles to communicate directly with each other and BBBS staff via threaded messaging similar to that used on common internet blogs or Facebook. All communications will automatically be stored in Matchforce. BBBS staff will be able to easily access and review all communications made in the system.

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Automatic keyword detection

TheApp will automatically scan communications for specified keywords and phrases and flag communications if any potentially concerning language is detected.

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Activity logging

Bigs will be able to log the activities they do with their Littles and let BBBS staff know how their interactions with their Littles are going.

Broadcast announcements

BBBS staff will be able to easily broadcast announcements to Bigs and Littles in the system. Perfect for announcing events and activities.

Easy match sentiment recording

Bigs and Littles will be able to easily record how they are feeling about their match whenever they are in the system. BBBS staff will be able to quickly access this information in Matchforce to get a window into how matches are feeling in real time.

Frequently Asked Questions

Is TheApp intended to be used for only site-based matches?

No. TheApp can be used to facilitate communication between any type of match.

Are there plans to create interfaces between Matchforce and any other e-mentoring or digital communication platforms?

There are currently no plans to create interfaces between Matchforce and any other e-mentoring or digital communication platforms. TheApp is planned to be the only digital communication platform to link to Matchforce.

Is TheApp in compliance with Standards around site-based matches having electronic communication outside of on-site program time?

TheApp is consistent with the 2018 Standards and BBBSA’s service delivery model. There are no current prohibitions in either document surrounding mentors and mentees having phone or electronic communications when not on site. In fact, BBBSA’s Enhanced SBM best practice model from 2012  demonstrated that facilitating electronic or phone communications over the summer months between Bigs and Littles resulted in longer, stronger matches that were more likely to continue into the next school year.  (It’s important to note that BBBSA’s Standards and Service Delivery Model DO prohibit IN-PERSON contact between SB Bigs and Littles outside of the facility where they meet.)

Is use of TheApp mandatory?

No. It is completely up to individual BBBS affiliates to determine if and when they will use TheApp.

Will TheApp continue to be available after COVID-19 social distancing rules are relaxed?

Absolutely! Although development of TheApp is being accelerated so it can be utilized as a solution during times of social distancing and stay-at-home orders, it is not a short-term fix aimed at only addressing the current situation.  Instead, TheApp is intended to be a long-term use tool to kickstart exciting new ways for Bigs, Littles, Parents and agencies to connect utilizing technology. 

How will BBBS affiliate staff be trained on how to use TheApp?

The project team is preparing training materials to help your agency introduce TheApp to staff and guide your thoughts around what policies and procedures you may want to put in place before you begin to utilize the platform.  Along these lines, now is a great time to start talking with your Board about this opportunity, knowing that you may have policies and procedures you need to update when you choose to use the system.

How much will it cost for affiliates to use TheApp?

The cost to use TheApp will be contained in the current affiliate technology dues, and there is no plan to increase these dues in association with the introduction of TheApp.

How will affiliate staff monitor communications in TheApp?

All communications made via TheApp will be automatically stored in Matchforce and easily accessible for staff review. In addition, TheApp will automatically flag communications containing potentially concerning words and phrases and notify staff to ensure timely review.

If our affiliate chooses to use TheApp, will we still need to complete match support contacts?

Yes.  While content from TheApp will be extremely helpful to staff as they prepare for match support and may help alleviate redundant conversations, it will not replace match support contacts. 

Here before you know it

TheApp goes live on July 1

Timeline

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Build

April 20 - May 1, 2020

Traction on Demand builds TheApp while keeping the BBBS national office and affiliate team up to speed with regular system demos

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Affiliate Pilot

June 1 - 12, 2020

A group of 15 BBBS affiliates go-live on TheApp and make sure the system and associated processes work as expected prior to release to the full network

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Design

April 6 -17, 2020

BBBSA collaborates with Traction on Demand and 15 BBBS affiliates to determine and document the requirements and user stories that will guide development of TheApp

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Training and Deployment

May 18 - 29, 2020

Traction on Demand trains a core set of affiliate and national office staff who the develop training processes and materials for all affiliates

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Testing

May 4 - 15, 2020

BBBS national office and affiliate staff put TheApp through its paces in order to ensure it will meet the needs of all BBBS affiliates

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Network Release

July 1, 2020

TheApp and all required supporting and training materials are released to the full BBBS network

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Design

April 6 -17, 2020

BBBSA collaborates with Traction on Demand and 15 BBBS affiliates to determine and document the requirements and user stories that will guide development of TheApp

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Build

April 20 - May 1, 2020

Traction on Demand builds TheApp while keeping the BBBS national office and affiliate team up to speed with regular system demos

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Testing

May 4 - 15, 2020

BBBS national office and affiliate staff put TheApp through its paces in order to ensure it will meet the needs of all BBBS affiliates

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Training and Deployment

May 18 - 29, 2020

Traction on Demand trains a core set of affiliate and national office staff who the develop training processes and materials for all affiliates

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Affiliate Pilot

June 1 - 12, 2020

A group of 15 BBBS affiliates go-live on TheApp and make sure the system and associated processes work as expected prior to release to the full network

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Network Release

July 1, 2020

TheApp and all required supporting and training materials are released to the full BBBS network

Collaboration builds better systems

TheApp is the result of a joint initiative between BBBSA, a group of 15 BBBS affiliates, Traction on Demand, CM Consulting, and True Owl.

Big Brothers Big Sisters Lonestar

Big Brothers Big Sisters of Metro Atlanta

Big Brothers Big Sisters of Puget Sound

Big Brothers Big Sisters of Sheboygan County

Kansas Big Brothers Big Sisters

Big Brothers Big Sisters of Middle Tennessee

Big Brothers Big Sisters of Tampa Bay

Big Brothers Big Sisters of Central New Mexico

Big Brothers Big Sisters of Northeast Florida

Big Brothers Big Sisters of Metro Milwaukee

Big Brothers Big Sisters of Northern Sierra

Big Brothers Big Sisters Independence

Big Brothers Big Sisters of Utah

Big Brothers Big Sisters of Alaska

Big Brothers Big Sisters of the Midlands

Big Brothers Big Sisters of Puget Sound

Big Brothers Big Sisters Lonestar

Big Brothers Big Sisters Independence

Big Brothers Big Sisters of Middle Tennessee

Big Brothers Big Sisters of Alaska

Big Brothers Big Sisters of Tampa Bay

Big Brothers Big Sisters of Northeast Florida

Big Brothers Big Sisters of Northern Sierra

Big Brothers Big Sisters of Metro Atlanta

Big Brothers Big Sisters of Sheboygan County

Big Brothers Big Sisters of Utah

Big Brothers Big Sisters of the Midlands

Big Brothers Big Sisters of Metro Milwaukee

Big Brothers Big Sisters of Central New Mexico

Kansas Big Brothers Big Sisters

It’s your turn

Reach out and tell us what you think. Ask us a question. We want to hear from you.

TheApp

June 2020